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                                     Quality Guaranteed

At Medic Attire we strive for excellence.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

From the products we carry to customer support, we insist on only the highest standards for our customers. 

 

10-Day Return / Exchange / Refund Policy

If for any reason we inadvertently sent you a defective or wrong product, or if for any reason our product did not meet your expectations, we are happy to process an exchange or refund, if we're notified within 10 days of order delivery confirmation.

We kindly ask the following if you would like to exchange or return an item:

·       Items being returned must be in a brand­ new condition without stains, makeup, or soiling of any kind ­just as you would want to receive your order. Our products are worn in hygienic environments, and thus must be presented to our customers with 100% cleanliness. We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.

·       Original shipping/courier charges are not refundable, except in the case of a wrong or defective item delivered.

·       We do not accept returns on masks or final clearance items.

·       We do not accept returns or exchanges on any customized products including, but not limited to, the addition of buttons, sizing modifications, embroidery, etc., except in the case of a wrong or defective item delivered. If you are unsure about sizing or style preference, we suggest that you discuss sizing and styling concerns with the sales team before finalizing your order.

·       Refunds will only be applied to the original amount paid for the order, if the request is received within 10 days of order delivery confirmation, and will be in the amount of the order price minus the incurred shipping expenses. Please allow one billing cycle for your refund to show up on your credit card statement.

·       You will be notified by email as soon as your exchange or refund has been processed. Please allow 14-business days for processing on all returns and exchanges, including courier/shipping time.

·       If a refund is requested but an item is valid for an exchange, an exchange will be prioritized over a refund, unless a refund remains the only option.

·       Should the customer elect to exchange for a new product of like-kind or otherwise, the customer will be responsible for any upcharge fees and/or shipping & handling expenses.

·       If a customer elects to switch to a product of lesser value, the difference will be refunded to the original payment amount provided within 14 business days. Please note that credit card refunds may take longer for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

 TO START A RETURN / EXCHANGE / REFUND REQUEST: Contact us.

Orders are dispatched for delivery within 24, 48, or 72 hours, or up to 2 - 6 weeks from the date of order placement and payment.

Delivery times vary depending on delivery address, and product availability.

Some products made to order are subject to specific and longer dispatch times since they will have to be manufactured upon a receipt of orders.

Orders received during non-business days are processed on the next business day. After preparation has been concluded, your order will be dispatched to you.

Orders are dispatched: 

Monday to Friday 8am - 5pm
Saturday 9am - 1pm
Delivery times are based on time from dispatch and take an average of: For parcels:

1 – 2 business days, within Windhoek Namibia
Namibia3 – 5 business days within
5 – 7 business days within SADC
>  7 – 14 business days outside of SADC
 

XXS	26-28		3XL	52-54
XS	30-32		4XL	56-58
S	33-36		5XL	60-62
M	38-40		6XL	64-66
L	42-44		7XL	68-70
XL	45-47		8XL	70-72
2XL	48-50

eg.: if you usually waer size 32 pants, you should order XS.

*sizing is noted in inches