top of page
  • Can I change or cancel my order?
    If you wish to cancel or amend an order you will need to get in touch with us via phone or email within 24 hours. If the order has already been dispatched/packed by the time you get through to us, we’ll unfortunately not be able to cancel the order, but, you will be able to exchange or return items if it meets our refunds and exchange criteria (see Returns/Exchanges).
  • How will I know if my order is confirmed?
    After you have finalized your purchase, you will receive an acknowledgement e-mail from us to confirm that your order have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified.
  • I want to order for a large group, how do I start?
    Unify the image of your company with our Team Orders that offer major discounts! Contact us via the Team Order form on our homepage and we’ll be in touch as soon as we can, to get all your desired specifications of your order, and communicate all necessary terms and pricing surrounding Team Orders.
  • What colors are available?
    If you visit the product page, you’ll see all available color options for the product, with over 15 colors to choose from!
  • How do I order?
    Shop online: Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and completing payment. You can also choose to pay oflline at this point - via EFT / E-wallet / Blue-Wallet / Easy Wallet. In-store purchase: Visit us at 2872 Johan Albrecht Street, Windhoek North, Windhoek, Namibia. Contact us: Call +264 61 245 282 or WhatsApp at +264 81 314 1317
  • Do I need an account to place an order?
    You don’t need to have an account to make a purchase on our website. All you need is your email address and a credit card.
  • What material are the uniforms and apparel made from?
    We use a blend of cotton and polyester for our core products, which is super comfortable and perfect for work. It's light and absorbs moisture, plus it won't shrink or wrinkle easily. But if you're looking for something different, we also offer other fabrics - so be sure to check out the product page for more info!
  • Do you offer Embroidery?
    Yes we do, so you can get everything done in one go. You can add embroidery to your cart as your shop. You will be contacted to confirm the location of the embroidery on your item and to get any graphics/pictures if you requested any logos or emblems for embroidery.
  • What size should I order?
    Scrubs are made to have a comfortable loose fit at work and are generally made bigger than average clothing. Find our easy and simple sizing guide on each product page. Sizing is noted in inches. Avoid a baggy boxy look, and choose your perfect size from our inclusive range! XXS --- XS --- S --- M --- L --- XL --- 2XL ---- 3XL --- 4XL ---5XL --- 6XL --- 7XL --- 8XL --- 9XL --- 10XL. Example: If you usually wear size 32 pants, you should order size XS as per the sizing guide. If you need any further help on sizing: Call +264 61 264 282 WhatsApp +264 81 314 1317
  • Which forms of payments do you accept?
    Online payments: as you shop on the site, we accept secure payments via Visa, Mastercard, AMEX. Offline payments: you can also choose to pay oflline after completing your cart - via EFT / E-wallet / Blue-Wallet / Easy Wallet.
  • Is shopping online on your website Safe?
    Rest assured that shopping online at with Medic Attire Scrubs & Uniforms is 100% secure. We use DPO Payment Gateway, a gateway service provider which implements the SSL (Secure Sockets Layer) security system and allows us to safely accept your card payments. Since 2006, DPO has expanded with 20 branches across Africa offering global service standards, and connecting thousands of merchants to their customers with their state-of-the-art solution to accept payments from anyone, anywhere, at any time. You can also choose to pay oflline once you've completed you purchase - via EFT / E-wallet / Blue-Wallet / Easy Wallet.
  • What are the shipping charges?
    Shipping charges will be included in the total amount due as you place your order, based on the shipping option chosen. For bulk orders and international deliveries outside the Republic of Namibia, after order confirmation, delivery charges will be calculated and communicated to you.
  • Delayed delivery OR Item missing OR Incorrect item in my order, what should I do?
    We apologize for any inconvenience, or in any instance where we sent you an incomplete or wrong order. Please contact us and we will get back you as soon as we can to address the issue.
  • How do I track my order?
    Once you have placed an order on our site, you will receive an email that confirms your order. In that email you will find your Order No. You can use that and your email address to track your order by contacting us.
  • Can I change my shipping address after my order has been confirmed?
    Unfortunately, we are unable to redirect orders once your order is confirmed and dispatched. Therefore, please ensure you provide the correct shipping address.
  • How long will it take to get my package?
    Delivery times vary depending on delivery method, address, quantity ordered and product availability. We try our utmost best to get orders out within 7-14 business days from the day of order placement. Once your order has been dispatched you will receive communication from us with delivery details. The time stated is based on Namibian Standard Time (UTC +2hours). Please note, delivery estimates are just that. They should be used as a guide and not as guaranteed delivery times. Customs clearance delays, and issues with the delivery third party, fall out the control of Medic Attire Uniforms & Accessories.
  • What Shipping Methods do you offer?
    We have various delivery companies and methods integrated on our website.
  • Do you offer Gift Cards?
    Yes, we do! You can never go wrong with a gift card. Let us know how much you'd like to spend and we'll send an e-gift card over to the email address of your choice. Get yours on our gift card page. Contact us to arrange a customized gift.
  • What if I want a return for exchange or refund?
    Quality Guaranteed At Medical Attire we strive for excellence. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. From the products we carry to customer support, we insist on only the highest standards for our customers. If for any reason we inadvertently sent you a defective or wrong product, or if for any reason our product did not meet your expectations, we are happy to process an exchange or refund, if we're notified within 10 business days of order delivery confirmation. We kindly ask the following if you would like to exchange or return an item: Items being returned must be in a brand­ new condition without stains, makeup, or soiling of any kind ­just as you would want to receive your order. Our products are worn in hygienic environments, and thus must be presented to our customers with 100% cleanliness. We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled. Original shipping/courier charges are not refundable, except in the case of a wrong or defective item delivered. We do not accept returns on masks or final clearance items. We do not accept returns or exchanges on any customized products including, but not limited to, the addition of buttons, sizing modifications, embroidery, etc., except in the case of a wrong or defective item delivered. If you are unsure about sizing or style preference, we suggest that you discuss sizing and styling concerns with the sales team before finalizing your order. Refunds will only be applied to the original amount paid for the order, if the request is received within 10 days of order delivery confirmation, and will be in the amount of the order price minus the incurred shipping expenses. Please allow one billing cycle for your refund to show up on your credit card statement. You will be notified by email as soon as your exchange or refund has been processed. Please allow 14-business days for processing on all returns and exchanges, including courier/shipping time. If a refund is requested but an item is valid for an exchange, an exchange will be prioritized over a refund, unless a refund remains the only option. Should the customer elect to exchange for a new product of like-kind or otherwise, the customer will be responsible for any upcharge fees and/or shipping & handling expenses. If a customer elects to switch to a product of lesser value, the difference will be refunded to the original payment amount provided within 14 business days. Please note that credit card refunds may take longer for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
bottom of page